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Customer Service Associate

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.
Summary of Position:
The Customer Service Associate will be based in Fairfield, OH.
The right candidate will be an integral part of our talented team, supporting our continued growth.
Responsibilities:
o Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.
)o Lift heavy boxes, files or paper when neededo Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeo Demonstrate flexibility in satisfying customer demands in a high volume, production environmento Consistently adhere to business procedure guidelineso Adhere to all safety procedureso Take direction from supervisor or site managero Maintain all logs and reporting documentation; attention to detailo Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)o Operating mailing, copy or scanning equipmento Shipping & Receivingo Handle time-sensitive material like confidential, urgent packageso Perform other tasks as assignedo Scanning incoming mail to recipientso Perform file purges and pullso Create files and ship fileso Provide backfill when neededo Enter information daily into spreadsheetso Identify charges and match them to billingo Sort and deliver mail, small packages

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