Customer Service/Inside Sales Representative
Cincinnati Radiator, LLC Cincinnati Radiator, LLC Fairfield, OH Fairfield, OH Full-time Full-time $17 - $20 an hour $17 - $20 an hour 12 days ago 12 days ago 12 days ago General Description Under the direction of the Customer Service/Inside Sales Supervisor, the Customer Service and Inside Sales Representative answers customer calls, answers customer questions, research customer inquiries, provides quotes, and enters orders.
This position also supports outside sales representatives as needed.
Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
1.
Receives customer calls; provides quotes; enters orders; resolves customer issues.
2.
Supports outside sales reps by providing quotes, following up with customers, and entering orders.
3.
Orders third party products, or request procurement to source products, for drop shipment directly to customers.
4.
Coordinates with shipping and receiving relative to customer orders, issues warehouse picks for orders, and ensures replacement or rush orders are communicated to shipping.
5.
Conducts technical research on OEM part numbers when parts are not in the system; verifies cost, lead-times, and pricing for quotation.
6.
Qualifies and setup new customers in CRM system (HubSpot); works with accounting to establish credit terms and verify credit status of a customer.
7.
Processes return authorizations, works with accounting to issue customer credits, works with engineering and procurement for warranty claims; ensures warranty claims are handled timely and customer is satisfied.
8.
Resolves customer issues in a timely manner, tracks and reports on customer issues on a monthly basis, does corrective actions as needed.
9.
Prospects for new customers and follows up on dormant accounts.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical knowledge/background in manufacturing is preferred.
Strong written and verbal communication skills.
Attention to detail.
Ability to interact with others in the organization to resolve problems.
A strong desire to provide a high degree of customer service.
Education and/or Experience An Associate degree in Business or other relevant field, or equivalent experience required.
Minimum 3 years of customer service/inside sales experience required.
Experience in a manufacturing environment preferred.
Language Skills Ability to read and interpret documents such as safety rules, employee policies and procedures, union contract, handbooks, and benefit information.
Ability to prepare routine reports and correspondence.
Ability to communicate effectively with employees at all levels of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.
The employee frequently is required to talk or hear.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates primarily in an office environment, with work that will occasionally take them out to the shop floor.
While performing the duties of this job out in the shop, the employee may occasionally be exposed to fumes or airborne particles, moving mechanical parts and vibration.
When in the shop the employee is occasionally exposed to outside weather conditions.
The noise level in the shop is sometimes loud enough to require hearing protection.
Featured benefits Medical insurance Vision insurance Dental insurance Paid paternity leave 401K:
4% matching To Apply Email interest and/or resume to dwilkins@cincyradiator.
com or fax:
513-874-4587 Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Supplemental pay types:
Monthly bonus Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Fairfield, OH 45014:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Preferred) Work Location:
In person Under the direction of the Customer Service/Inside Sales Supervisor, the Customer Service and Inside Sales Representative answers customer calls, answers customer questions, research customer inquiries, provides quotes, and enters orders.
This position also supports outside sales representatives as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position also supports outside sales representatives as needed.
Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
1.
Receives customer calls; provides quotes; enters orders; resolves customer issues.
2.
Supports outside sales reps by providing quotes, following up with customers, and entering orders.
3.
Orders third party products, or request procurement to source products, for drop shipment directly to customers.
4.
Coordinates with shipping and receiving relative to customer orders, issues warehouse picks for orders, and ensures replacement or rush orders are communicated to shipping.
5.
Conducts technical research on OEM part numbers when parts are not in the system; verifies cost, lead-times, and pricing for quotation.
6.
Qualifies and setup new customers in CRM system (HubSpot); works with accounting to establish credit terms and verify credit status of a customer.
7.
Processes return authorizations, works with accounting to issue customer credits, works with engineering and procurement for warranty claims; ensures warranty claims are handled timely and customer is satisfied.
8.
Resolves customer issues in a timely manner, tracks and reports on customer issues on a monthly basis, does corrective actions as needed.
9.
Prospects for new customers and follows up on dormant accounts.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical knowledge/background in manufacturing is preferred.
Strong written and verbal communication skills.
Attention to detail.
Ability to interact with others in the organization to resolve problems.
A strong desire to provide a high degree of customer service.
Education and/or Experience An Associate degree in Business or other relevant field, or equivalent experience required.
Minimum 3 years of customer service/inside sales experience required.
Experience in a manufacturing environment preferred.
Language Skills Ability to read and interpret documents such as safety rules, employee policies and procedures, union contract, handbooks, and benefit information.
Ability to prepare routine reports and correspondence.
Ability to communicate effectively with employees at all levels of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.
The employee frequently is required to talk or hear.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates primarily in an office environment, with work that will occasionally take them out to the shop floor.
While performing the duties of this job out in the shop, the employee may occasionally be exposed to fumes or airborne particles, moving mechanical parts and vibration.
When in the shop the employee is occasionally exposed to outside weather conditions.
The noise level in the shop is sometimes loud enough to require hearing protection.
Featured benefits Medical insurance Vision insurance Dental insurance Paid paternity leave 401K:
4% matching To Apply Email interest and/or resume to dwilkins@cincyradiator.
com or fax:
513-874-4587 Job Type:
Full-time Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Supplemental pay types:
Monthly bonus Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Fairfield, OH 45014:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Preferred) Work Location:
In person Under the direction of the Customer Service/Inside Sales Supervisor, the Customer Service and Inside Sales Representative answers customer calls, answers customer questions, research customer inquiries, provides quotes, and enters orders.
This position also supports outside sales representatives as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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